fishckc24 Posted April 15, 2008 Share Posted April 15, 2008 , Thank you for contacting the Comcast Office of Rick Germano, Senior Vice President of Customer Operations regarding the programming on FSN. I can certainly understand your concerns over the programming and thank you for taking the time to provide us with your suggestion on how to improve our service. I have forwarded your suggestion to the appropriate management team for further review and action. We appreciate your interest in making Comcast the best entertainment value possible. If you have any more questions feel free to reply to this email. To assure the proper tracking of this issue, we have created the following customer service ticket: 121473642 Please refer to this number should you contact us regarding this same issue. I appreciate you providing us the opportunity to assist you Sincerely, Adam Wrenn Office of Rick Germano So, I am not sure if it helped but hopefully if I submit many more at some point it will work! Quote Link to comment Share on other sites More sharing options...
FishFF Posted April 15, 2008 Share Posted April 15, 2008 nice. GL Quote Link to comment Share on other sites More sharing options...
CYmarlins Posted April 15, 2008 Share Posted April 15, 2008 Good stuff, but just call them and make your case heard. Your the paying customer, I haven't had any problems with Comcast before about other issues. Just keep pushing you never know what may happen. Comcast has gotten better in customer service and such. Adelphia was horrible when it was around for me. Quote Link to comment Share on other sites More sharing options...
Hollyberry Posted April 15, 2008 Share Posted April 15, 2008 Maybe once I am done with class (Next week) I will write an email or call them. I WANT my Marlins on t.v in Tally!!! Quote Link to comment Share on other sites More sharing options...
miamibaseball Posted April 15, 2008 Share Posted April 15, 2008 i think that later that send to everyone it automic latter to who ever send them e-mail Quote Link to comment Share on other sites More sharing options...
Jonny Ramos Posted April 15, 2008 Share Posted April 15, 2008 Comcast is the worse company ever. I just got my own appartment and the only way i can watch tv is through comcast cable. 2 months now and i have not stopped going to the "payment centers" and being on the phone with them constantly, nobody seems to know what the hell they are doing. I have the same problems with FSNHD/SUNNHD, sometimes it works... sometimes it doesn't, but thats the least of my problems with them. Quote Link to comment Share on other sites More sharing options...
Puma Posted April 15, 2008 Share Posted April 15, 2008 , Thank you for contacting the Comcast Office of Rick Germano, Senior Vice President of Customer Operations regarding the programming on FSN. I can certainly understand your concerns over the programming and thank you for taking the time to provide us with your suggestion on how to improve our service. I have forwarded your suggestion to the appropriate management team for further review and action. We appreciate your interest in making Comcast the best entertainment value possible. If you have any more questions feel free to reply to this email. To assure the proper tracking of this issue, we have created the following customer service ticket: 121473642 Please refer to this number should you contact us regarding this same issue. I appreciate you providing us the opportunity to assist you Sincerely, Adam Wrenn Office of Rick Germano So, I am not sure if it helped but hopefully if I submit many more at some point it will work! Sounds like a bunch of BS Quote Link to comment Share on other sites More sharing options...
FutureGM Posted April 15, 2008 Share Posted April 15, 2008 What really sucks is us North Florida users will not be able to see ANY of the games on TV this week, whether they are on FSN or SUN. Thankfully after this week more games will be available to watch. Quote Link to comment Share on other sites More sharing options...
Brandman316 Posted April 15, 2008 Share Posted April 15, 2008 What really sucks is us North Florida users will not be able to see ANY of the games on TV this week, whether they are on FSN or SUN. Thankfully after this week more games will be available to watch. So can you not watch todays game on FSN?? I am also in Tallahassee and I can't watch it on FSN, but can watch it on FSNHD. Weird thing is is that my guide says the Marlins game is supposed to be on regular FSN, but its not Quote Link to comment Share on other sites More sharing options...
Bret Hart Posted April 15, 2008 Share Posted April 15, 2008 It sounds like automatic answering machine. huh? Quote Link to comment Share on other sites More sharing options...
Someguy150 Posted April 16, 2008 Share Posted April 16, 2008 Maybe once I am done with class (Next week) I will write an email or call them. I WANT my Marlins on t.v in Tally!!! I tried calling them early last season when I was pissed about this. The girl did not know what I was talking about, period. I'm not even sure if she knew who the Marlins were. Anyway, some guy (not me) posted how to get around this (basically free MLB.tv): (Information Deleted by MarlinsMY) I didn't find that guy's post - was it deleted for some reason? This probably isn't legal but it's streaming smoothly!!! Quote Link to comment Share on other sites More sharing options...
IrishHarrington Posted April 16, 2008 Share Posted April 16, 2008 ahh again , the game is listed as being shown on FSN and it is not on. Very frustrating :banghead Quote Link to comment Share on other sites More sharing options...
swoods20 Posted April 17, 2008 Share Posted April 17, 2008 Fishckc24...can you please post the email address for the Office of Rick Germano at Comcast. Thanks. Quote Link to comment Share on other sites More sharing options...
fishckc24 Posted April 17, 2008 Author Share Posted April 17, 2008 http://www.comcast.com/Corporate/Customers...tus&pos=Nav TADA!!! Fishckc24...can you please post the email address for the Office of Rick Germano at Comcast. Thanks. Quote Link to comment Share on other sites More sharing options...
swoods20 Posted April 17, 2008 Share Posted April 17, 2008 Yeah...I sent an email using that link. My response came from a local Comcast rep. who makes it sound like they have no control over the situation. It sounds like BS to me. Just wish someone could give us a straight answer. See there response: Thank you for contacting Comcast via e-mail. The broadcast (and cablecast) right to carry a Major League Baseball game is strictly controlled by MLB and the "local" team playing in the televised game. Each team has a "home territory" in which the team has the right to control which television stations or cable regional sports networks can carry that team's games. Territories can be multi-state and some territories include more than one team (e.g. the NY Mets and Yankees share the NY metro market). Each team sells the rights to carry some games to a local TV station (usually the Away games) and may sell the rights to carry others (usually the Home games) to a regional sports network (e.g. Comcast SportsNet). Blackout restrictions are designed to protect the local outlet that has bought the rights to the games from other local stations that don't have local rights and from having the games "imported" from other markets on cable networks. Here are a few examples: Richmond has been a part of the Baltimore Orioles "home territory" for decades. About 80 games, mostly Home games, appear on Comcast SportsNet, the regional sports network in the mid-Atlantic area. Because Comcast SportsNet has the exclusive rights to those games, no other station can carry those games in Richmond or throughout the territory without permission of Comcast SportsNet. The away games are usually carried on a broadcast station in the Baltimore-Washington area. No other station in the Baltimore-Washington area can carry those games without the rights holder's permission. The Nationals, the new MLB team in Washington DC, is also in the same territory as the Orioles. The Mid-Atlantic Sports Network has the rights to carry those games. Because Richmond is part of the "home territory" for the Washington Nationals, no station in the Richmond area can carry any Nationals games without the permission of the rights holder, the Mid-Atlantic Sports Network. So, if the Washington Nationals play the Atlanta Braves, a game that would appear on the cable network TBS across the county, we, and every other cable operator in the National?s territory, are required to black out TBS during that game. Sometimes the cable network provides alternate programming during that time. Similar situations occur in professional football, basketball and hockey games occasionally also. Thank you for choosing Comcast. Sincerely, Ely Comcast Customer Care Specialist Quote Link to comment Share on other sites More sharing options...
IrishHarrington Posted April 18, 2008 Share Posted April 18, 2008 I would suggest all correspondences go directly to "rick" be nice but make it clear you are considering cancelling your comcast service. I am so sick of it I brought the mlb audio package it is cheap it cant be blacked out and at least i can hear the game Quote Link to comment Share on other sites More sharing options...
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