Hey guys, I need help/advice. Now I am pretty stuck on my phone. Like I am one of those people that without a phone has a very slow, hard day. Okay so here we go...

 

A month ago, I bought a phone from this website. The website I am guessing is linked to T-Mobile because they have a Special Offer on the Sidekick 2. I don't know If you are familiar with the phone but It is a nice phone, expensive too. The offer was a free Sidekick, all I had to do was pay the S&H, the monthly bill which was (50.00), and I payed an extra 50 for a year worth of insurance. The part also said I would have to pay a 110 deductible If I were to get a new phone. The deal also included a contract for one year..12 months. So I bought the phone, got it in Mid-March. I've had the phone and I have no complaints. There are no flaws, nothing wrong with it.

 

Yesterday I went to the beach with some friends. On the way home, we stopped by to grab something to eat. I like to keep my car clean, so I made everyone eat outside of the car when we parked. My friend started going through my phone, looking at the features etc. She then placed it on top of my car. When we finished eating, I drove off not knowing the phone was on top. I realized it 5 minutes later. Too late. I went back and looked for it but no luck. I called it and even now when I call it goes straight to the Voice Mail, so I am not worried about someone using up my minutes.

 

So I was upset and I got home and I call the company at their -- we'll call it the 800 number, and some guy named Brian picks up, he tells me to call the 888 number. So I call and this girl picks up. I tell Jenny (the lady that picked up) what happened and she said Okay. I will send you an email but I don't have it with me, my boss does. So I will send it early tommorow morning and we'll talk tommorow. I called at 4:30...and they close at 5. Open at 9.

 

So today I wake up early, and I have no email. I call the 888 number at 9 30 and noone picks up, I just keep getting the voice recorder. So I call the 800 number and Brian picks up. I talk to him and tell him what is going on, and he tells me that I have to call the other number etc. I tell him I have and noone picks up. He tells me the lady just walked in, and that people do have lives. I told him it is 9:50, almost ten, If you are getting payed to work 9-5..work 9-5. He tells me that he'll connect me. He connects me to Jenny. I talk to her and she says that her boss is at a meeting and that as soon as he'd get out she'd send me the email that I have to fill out. I get no email still...it is now 12:00. So I call her back at the 888 number and I got the voice recorder again! I call numerous times and non-stop voice recording comes up. I clal the 800 number and some other girl picks up instead of Brian, we'll call her Christina. I explain to her what happened. I tell her what is going on with Jenny, is she at a lunch break or something? She says Yes she is. I wait till 2 and still no luck. I call Christina and she tells me that all I can do is leave a message, and I tell her that I need my phone by next week because I am going out of town and it is a need to have my phone. So she takes down my info...and tells me hold on, I guess I had bothered her enough so she puts me on hold for 5 minutes. After the 5, she says, I talked to Jenny and she says they are going to send you a new phone. I said I don't have to fill anything out? She says no. I say ok thanks.

 

I forgot to mention I had asked Jenny and Brian If I had to pay 110 for a deductible and they said no because I have in surance.

 

It still didn't seem right to me. I call Jenny, and I get all voice mail. I call Christina around 4:00 to make sure that there is no paper work that needs to be filled out. She says no that they've already told me that they will send me a new phone. I told her I was sorry for being a pest, I just need the phone. She said they would send it....I asked her how many days she said 3-4 business days. I told her okay, and then she said If it isnt there by next Thursday to call back. I told her thanks.

 

Now, I talked to my friend who BOUGHT the same phone from a diffrent little branch company and he said his company (Note; different little company) told him the same thing about him not having to pay. Then they called him sayin he had to pay 110-120 something along those lines. And I am yet to recieve an email from UPS with the Tracking Order. So I don't know what to do? Do I call back tommorow? What do you guys suggest?

 

Thanks in advance to everyone who takes the time to help.

Sounds kinda shady to me. I wouldn't be buying cell phones online. I'd be going into a store. Call them and ask what provider they go through if oyu haven't already, although you're right, it sounds like T-Mobile.

I'll always go to a brick and morter store to get my phone. I like the fact I don't have to wait for it to come in the mail. I also like the fact that I'm actually buying from the main company and not a side company. Looks like customer service sucks there and always will. You might want to call the main sevice provider(T-Mobile?) and tell them the issue you are having. Authorized dealers still should live up to the proper customer service that the main companies offer.

Thanks guys. Yeah it is T Mobile. The only reason I bought it from this little company was because the phone was free in the offer they where having and I said a $200-300 phone for free? Damn! I am expecting an email tommorow from either them or UPS saying my phone is on its way. If not I will be calling again!!! I now know to never trust these little companies and you are right customer service blows. Do you think If I called T Mobile that they would help me out or no? Because I don't have insurance with them, I have insurance with the website I bought the phone from?

If they sell T-Mobile, chances are they are an authorized dealer. Are they an OEM - after market dealer? Some cell phone places (little kiosks) sell after market products and claim a lot of things and deliver nothing.

 

I would contact T-Mobile and get them to document what happened, just in case nothing comes in the mail.

T-Mobile is the worst company in the history of the world to deal with

Never buy something like that online. Not only can you negotiate at the kiosks in the mall (and ya, it works), but you actually see the product you are buying.

 

If you have the insurance option (probably 5 dollars a month), then there is still supposed to be a 50 dollar deductible (at least).

That sounds weird that u went through all of that, but I would give UPS another day or check back Monday for the tracking number since they dont do anything at all on weekends anyway.