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Standing answer to "The customer is always right"

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Next time your boss tells you that the customer is always right, read him this letter sent to Marshall Field Company by an angry customer.

 

Marshall Field Co.

State Street

Chicago Ill.

 

 

Gentlemen:

Where do you get that stuff about "the customer is always right"? I think you are all wrong. Now if I am right about you being wrong, then the customer is not always right.

 

I am a customer of your store so (Let me quote from the classics) ib so facto, I am right by your own admission. Then if I am right, you are wrong, and if I am wrong, you are liars.

 

Go sit on a tack.

 

Yours trule,

B. Boone

 

 

Copy to:

My attorney

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