I just called to renew my season tickets. I'm downgrading from the 41 game flex plan in the founders club to the 20 game Saturday plan in Club A (gotta find a way to afford my Panthers and Phins tickets ).

 

The person I spoke to told me that you CANNOT renew under Plan A where you'll save 5% if you make any changes whatsoever to your season tickets. They're being so strict about this that if you have full season tickets and want to move two seats to the left, you won't be able to save the 5% and you'll be forced to do Plan B.

 

Just something to consider when renewing.

And they wonder why they have no fan base.

 

Stop chasing your loyal customers away, FO.

The Marlins season ticket office have BY FAR some of the dumbest policies in professional sports.

Accord, I understand your frustration but all they are saying is you can't downgrade your plan AND get the 5% discount. They aren't saying you can't downgrade, they aren't saying you can't downgrade and get playoff tix.

 

In short you can't have your cake and eat it too.

This whole fiasco about having to buy 2006 tix for 2005 playoff tix is FUBAR

This whole fiasco about having to buy 2006 tix for 2005 playoff tix is FUBAR

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you guys need to stop bitching.

 

its only fair. you're getting your own discount by going to fewer games. you're paying less...even if its at your expense. why should they give you a discount when you are giving less of your money to them. it makes sense

 

relax. its marlins baseball. life is good.

Accord, I understand your .frustration but all they are saying is you can't downgrade you plan AND get the 5% discount. They aren't saying you can't downgrade, they aren't saying you can't downgrade and get playoff tix.

 

In short you can't have your cake and eat it too.

912375[/snapback]

 

It's any change in your season tickets. If you upgrade from a 20 game plan in the fish tank to full season tickets in the batters box, you can't get the 5%. I'm not complaining thoughn about the 5% since the downgrade i'm doing more than makes up for it.

 

What I AM pissed about is that you can't get the 20 game plan in any infield box sections except the very end 142 and 101, that's it. Might as well just get terrace box and save a ton of money than sit in 101 or 142. It's ridiculous that you can go there on gameday and buy seats in 145 row 12, but you're forbidden from buying a 20 game plan there :mad .

Accord, I understand your .frustration but all they are saying is you can't downgrade you plan AND get the 5% discount. They aren't saying you can't downgrade, they aren't saying you can't downgrade and get playoff tix.

 

In short you can't have your cake and eat it too.

912375[/snapback]

 

It's any change in your season tickets. If you upgrade from a 20 game plan in the fish tank to full season tickets in the batters box, you can't get the 5%. I'm not complaining thoughn about the 5% since the downgrade i'm doing more than makes up for it.

 

What I AM pissed about is that you can't get the 20 game plan in any infield box sections except the very end 142 and 101, that's it. Might as well just get terrace box and save a ton of money than sit in 101 or 142. It's ridiculous that you can go there on gameday and buy seats in 145 row 12, but you're forbidden from buying a 20 game plan there :mad .

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you sure it's forbidden? Maybe someone already has the 20 game plan for those seats and they can't offer that to anyone else? But seats for individual games would still be available. Or maybe they reserve thsoe seats for full season tickets? I wouldn't jump to conclusions without knowing all the details. There are a ton of logistics that you are not thinking of when it comes to tickets. They can't give 3 people the 20 game plan in same seats, certainly not a flexible plan anyhow.

Cry me a river.

 

Most of us give an arm and a leg to go to a handful of games. Be thankful you guys can go to 30-40 games a season and still afford other pleasures.

 

I hate this constant bitching from people who have more than most.

 

They are probably a**holes because they probably have to deal with a**holes the whole day. I can only imagine the s*** they have to deal with day in and day out.

They're grandfathering in all the old plans, so if you have a weekend plan where it is now full-season only, you get to hang on to it, but you can't get one for '06 if you're new or moving. Also, I was told that I could move around in my section (from row 10 to row 8) and that there wouldn't be a problem with the plan A versus plan B.

Accord, I understand your .frustration but all they are saying is you can't downgrade you plan AND get the 5% discount. They aren't saying you can't downgrade, they aren't saying you can't downgrade and get playoff tix.

 

In short you can't have your cake and eat it too.

912375[/snapback]

 

It's any change in your season tickets. If you upgrade from a 20 game plan in the fish tank to full season tickets in the batters box, you can't get the 5%. I'm not complaining thoughn about the 5% since the downgrade i'm doing more than makes up for it.

 

What I AM pissed about is that you can't get the 20 game plan in any infield box sections except the very end 142 and 101, that's it. Might as well just get terrace box and save a ton of money than sit in 101 or 142. It's ridiculous that you can go there on gameday and buy seats in 145 row 12, but you're forbidden from buying a 20 game plan there :mad .

912396[/snapback]

 

 

you sure it's forbidden? Maybe someone already has the 20 game plan for those seats and they can't offer that to anyone else? But seats for individual games would still be available. Or maybe they reserve thsoe seats for full season tickets? I wouldn't jump to conclusions without knowing all the details. There are a ton of logistics that you are not thinking of when it comes to tickets. They can't give 3 people the 20 game plan in same seats, certainly not a flexible plan anyhow.

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Yep, you're only allowed to sit in each corner section (142 & 101) on both sides of the infield box.

 

I don't mind too much though, since i'm just going to pay an extra 3 or 4 dollars per game and sit in Club A instead, where coincidentally there are no restrictions on sections like there are with the infield box.

Cry me a river.

 

Most of us give an arm and a leg to go to a handful of games. Be thankful you guys can go to 30-40 games a season and still afford other pleasures.

 

I hate this constant bitching from people who have more than most.

 

They are probably a**holes because they probably have to deal with a**holes the whole day. I can only imagine the s*** they have to deal with day in and day out.

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This is a Marlins board and because of that, there are a countless number of season ticket holders on here. There are a lot of issues, problems, and BS policies that go along with being a Marlins season ticket holder and we're discussing them. Nothing wrong with that.

 

You have no idea how bad i've been treated by the Marlins season ticket office and the utter bulls*** i've had to put up with. When I tell people about my experiences, most are surprised i'm even considering renewing.

Cry me a river.

 

Most of us give an arm and a leg to go to a handful of games. Be thankful you guys can go to 30-40 games a season and still afford other pleasures.

 

I hate this constant bitching from people who have more than most.

 

They are probably a**holes because they probably have to deal with a**holes the whole day. I can only imagine the s*** they have to deal with day in and day out.

912418[/snapback]

 

If they don't like dealing with people, they should find a different profession, as it is, they have about as little a stress load as you can have working in a sales office. Seen the gate numbers lately? Yeah...

And as someone pointed out on ESPN last night regarding the Cubs/Wrigley, (outfield) beacher seats are as much as $38.00. The most expensive Marlins equivalent is $16.00.

 

Ticket prices here are great. There are slowly increasing, yes, but so are everyone elses.

And as someone pointed out on ESPN last night regarding the Cubs/Wrigley, (outfield) beacher seats are as much as $38.00. The most expensive Marlins equivalent is $16.00.

 

Ticket prices here are great. There are slowly increasing, yes, but so are everyone elses.

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As long as the FO keeps putting a quality competitive product on the field, I have no problems with the prices.

 

The problems all stem from the bad customer service, the poor treatment, the holier than thou attitudes of some of the reps, and some policies that make absolutely no sense at all.

And as someone pointed out on ESPN last night regarding the Cubs/Wrigley, (outfield) beacher seats are as much as $38.00. The most expensive Marlins equivalent is $16.00.

 

Ticket prices here are great. There are slowly increasing, yes, but so are everyone elses.

912447[/snapback]

As long as the FO keeps putting a quality competitive product on the field, I have no problems with the prices.

 

The problems all stem from the bad customer service, the poor treatment, the holier than thou attitudes of some of the reps, and some policies that make absolutely no sense at all.

912449[/snapback]

 

I couldn't agree more with that one. I've thought for a long time Spencer Linden is the root of most of the problems when it comes to customer relations. Pardon my french but he's an arrogant pr*ck and sets the tone for the whole sales organization.

 

The rest of them just play follow the leader.

I've been thinking about getting some kind of season ticket package for a few years now as a personal investment. I hope to move down to Miami after college and I'd love to settle down around there and having good season tickets to one of the best stadiums in the MLB (we hope by then) would be an awesome thing to have.

 

I was wondering if there's any way to easily check what seats (section, row etc.) for different season ticket packages are available without giving out lots of personal information or calling the season ticket office.

 

Also, since at least for the first couple of years I will be barely going to any of the games i have season tickets for, do the Marlins have a policy similar to other clubs where season ticket holders can offer individual game tickets up to people looking for tickets the day of the game? If not... I guess i'll put them all up on eBay. :\

And as someone pointed out on ESPN last night regarding the Cubs/Wrigley, (outfield) beacher seats are as much as $38.00. The most expensive Marlins equivalent is $16.00.

 

Ticket prices here are great. There are slowly increasing, yes, but so are everyone elses.

912447[/snapback]

As long as the FO keeps putting a quality competitive product on the field, I have no problems with the prices.

 

The problems all stem from the bad customer service, the poor treatment, the holier than thou attitudes of some of the reps, and some policies that make absolutely no sense at all.

912449[/snapback]

 

I couldn't agree more with that one. I've thought for a long time Spencer Linden is the root of most of the problems when it comes to customer relations. Pardon my french but he's an arrogant pr*ck and sets the tone for the whole sales organization.

 

The rest of them just play follow the leader.

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Totally agree, anytime I have a problem, my rep just puts me on with Spender Linden and I just hang up and don't even waste my time.

I don't like a lot of the policy that FO sets for season ticket holders, but reps are only paid to implement whatever policy gets passed down. They may or may not like it as much as we do. I've never had anything but good experiences with my rep - always attentive and always returns my 'phone calls (a capability which is genetically de-programmed from most South Floridians )

I don't find comparisons to other clubs ticket prices to be particularly useful (totally different supply and demand dynamics), but nevertheless ,the packages remain very good value for a ML product.

It isn't their policy that I think (at least me) has a problem with, it's the way the customer reps behave and that's a learned response from their manager.

 

I've had two experiences with the Marlins customer service manager and both times I've found him to be rude and actually abusive, not just to me, but to a group of people who were having a similar problem one night. I was dumbfounded how bad are his interpersonal skills. He may be an excellent administrator but he certainly doesn't promote a caring attitude among his staff.

 

I think Accord is being unnecessarily harsh (sorry buddy :thumbup ) about the Marlins' policies, but the way Linden and his staff (who only follow his lead) are employing them is something else. He is a meglomaniac without compassion or common sense and just a bit power mad. It's not surprising the same behavior trickles down through the ranks.

So how many pages until this thread go until it ends up like every other, with a fan who either read the information provided, asked a clear question to seek a clear answer or is Marlins employee and is capable of clarifying the issue?

 

Will it be before the thread starter A. accuses the organization of something terrible, B. threatens to stop buying tickets or C. takes some effort to get a clear answer?

 

p.s. Send your questions about this policy to D.Samson@FlaMarlins.com in some sort of readable format and you'll receive an answer within a week.

So how many pages until this thread ends up like every other, with a fan who either read the information provided, asked a clear question to seek a clear answer or is Marlins employee and is capable of clarifying the issue?

 

Will it be before the thread starter A. accuses the organization of something terrible, B. threatens to stop buying tickets or C. takes some effort to get a clear answer?

 

p.s. Send your questions about this policy to D.Samson@FlaMarlins.com in some sort of readable format and you'll receive an answer within a week.

912517[/snapback]

That's a good point. It does seem like all these season ticket holder threads end this way. As someone who lives in South Florida, and goes to at least 30 games a year, and is not a season ticket holder, and I always get to sit wherever I want whenever I do go.....including the playoffs and World Series.....I'm surprised that anybody bothers to become season ticket holders. I hesitate to bring it up because it's good for the Marlins....but it really makes no economical sense to be a season ticket holder.

So how many pages until this thread ends up like every other, with a fan who either read the information provided, asked a clear question to seek a clear answer or is Marlins employee and is capable of clarifying the issue?

 

Will it be before the thread starter A. accuses the organization of something terrible, B. threatens to stop buying tickets or C. takes some effort to get a clear answer?

 

p.s. Send your questions about this policy to D.Samson@FlaMarlins.com in some sort of readable format and you'll receive an answer within a week.

912517[/snapback]

That's a good point. It does seem like all these season ticket holder threads end this way. As someone who lives in South Florida, and goes to at least 30 games a year, and is not a season ticket holder, and I always get to sit wherever I want whenever I do go.....including the playoffs and World Series.....I'm surprised that anybody bothers to become season ticket holders. I hesitate to bring it up because it's good for the Marlins....but it really makes no economical sense to be a season ticket holder.

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Actually, it makes perfect economical sense.

 

Let's say you go to 41 games per year and like to sit in the Founders Club. If you go to 41 games per year and buy seats at the box office that same day, you'll end up paying $85 per ticket if it's on a weekend. If you're a season ticket holder, you'll end up paying $60 per ticket. A difference of $25 per ticket and most people always go with someone else, so that's a difference of $50 for each game you attend, multiply that times 41 games and the savings are incredible, a difference of approximately $1,000.

 

And let's not forget that you can purchase parking passes at a cheaper price than just driving up there and going to a game. It all adds up and in the end you save a ton of money.

 

So to say that being a season ticket holder makes no economical sense is just ridiculous. If you only go to a few games a year, it doesn't really matter, but when you go to a lot of games, at least 15-20+, then it makes no sense to not be a season ticket holder since there is a plan for everyone.

 

Also, getting to sit where you want for the world series and playoffs not being a season ticket holder? How did you pull that one off? I know several people who camped outside the box office when WS tickets went on sale and they didn't even get any seats period, let alone ones they wanted.