Does anyone know when season tickets will arrive

They usually arrive a few days before the home opener.

Got mine today... :gofish

I love the fedex man btw...

Just got mine!!! Woohoo!!!!

me too

me too

 

Count me in as well.

my rep told me today-hope fedex leaves it for me behind the bush at the front door, if no one home.

"The Mrs." called me at the office to tell me the FedEx man came!

This was our first year getting the parking passes. Surprised me they aren't game specific. Just waiting on the media guide now.

my rep told me today-hope fedex leaves it for me behind the bush at the front door, if no one home.

 

What's your address, and what's a good time to come and pick up the tickets from behind the bush while no one is home? :lol

my rep told me today-hope fedex leaves it for me behind the bush at the front door, if no one home.

 

What's your address, and what's a good time to come and pick up the tickets from behind the bush while no one is home? :lol

 

Just go look behind every bush in Aventura. We'll keep him busy for a while.

my rep told me today-hope fedex leaves it for me behind the bush at the front door, if no one home.

 

What's your address, and what's a good time to come and pick up the tickets from behind the bush while no one is home? :lol

 

Just go look behind every bush in Aventura. We'll keep him busy for a while.

ha ha, -I work in Aventura-I don't live here-but not far. They usually leave it at the front door leaning right out there in the open. Funny thing, more than once the delivery system got screwed up and they deliver my tickets and someone's founder seats. Once the Marlins asked me to drive to the stadium to bring them back the wrong tickets-ha ha-told them sorry, you pick them up or reprint them.

Did anyone that bought extra tix for opening day or any other regular season game get them also? I only received the yankees tix and my season tix package.

i got mine today !!

Did anyone that bought extra tix for opening day or any other regular season game get them also? I only received the yankees tix and my season tix package.

 

I got my extra tickets...

I have not yet received my season ticket package. They mess this up every time with the exception of last year when I had a good rep who is no longer there. Because the season tickets required a signature I asked that they be sent to my office instead of home address. Somehow this becomes a monumental task. I was told that the Yankee game tickets would not require a signature so they were sent to my home and I ended up having to pick them up at the Fedex facility because they did require a signature after all. This is extremely inconvenient and unnecessary. I was also told that the season tickets would not require signature this year in which case I don't care if they go to my home or office. However, they have not arrived at either location and I don't know where they are.

 

I called today but the Marlins could not find a tracking number and Fedex couldn't either. I am waiting for someone from the Marlins to call me back but I won't hold my breath. It's just bad customer service. Having different billing and shipping addresses is not a problem for anyone else when you place an order and it shouldn't be for the Marlins either.

I have not yet received my season ticket package. They mess this up every time with the exception of last year when I had a good rep who is no longer there. Because the season tickets required a signature I asked that they be sent to my office instead of home address. Somehow this becomes a monumental task. I was told that the Yankee game tickets would not require a signature so they were sent to my home and I ended up having to pick them up at the Fedex facility because they did require a signature after all. This is extremely inconvenient and unnecessary. I was also told that the season tickets would not require signature this year in which case I don't care if they go to my home or office. However, they have not arrived at either location and I don't know where they are.

 

I called today but the Marlins could not find a tracking number and Fedex couldn't either. I am waiting for someone from the Marlins to call me back but I won't hold my breath. It's just bad customer service. Having different billing and shipping addresses is not a problem for anyone else when you place an order and it shouldn't be for the Marlins either.

 

That's odd... I found my tickets thrown in the middle of my driveway (dog was in the front, so FedEx man didnt want to come past the gate)... no signature needed. Yankees tickets didnt require signature for me either.

I have not yet received my season ticket package. They mess this up every time with the exception of last year when I had a good rep who is no longer there. Because the season tickets required a signature I asked that they be sent to my office instead of home address. Somehow this becomes a monumental task. I was told that the Yankee game tickets would not require a signature so they were sent to my home and I ended up having to pick them up at the Fedex facility because they did require a signature after all. This is extremely inconvenient and unnecessary. I was also told that the season tickets would not require signature this year in which case I don't care if they go to my home or office. However, they have not arrived at either location and I don't know where they are.

 

I called today but the Marlins could not find a tracking number and Fedex couldn't either. I am waiting for someone from the Marlins to call me back but I won't hold my breath. It's just bad customer service. Having different billing and shipping addresses is not a problem for anyone else when you place an order and it shouldn't be for the Marlins either.

 

That's odd... I found my tickets thrown in the middle of my driveway (dog was in the front, so FedEx man didnt want to come past the gate)... no signature needed. Yankees tickets didnt require signature for me either.

 

I think it depends on the driver and his familiarity with your address and your neighborhood.

 

But funny you should bring this up, Strike. A friend of mine in Hollywood hasn't recieved his yet. And he didn't last year either. Funniest part is, he has had the same rep while I have had a different one for 3 straight years. And this year I asked for and got his rep because of all the little things he does. Like return phone calls/emails on a timely basis.

 

However...It really dosen't fall directly on the Marlins. The packages are shipped from the printer. Someplace in Canada.

I have not yet received my season ticket package. They mess this up every time with the exception of last year when I had a good rep who is no longer there. Because the season tickets required a signature I asked that they be sent to my office instead of home address. Somehow this becomes a monumental task. I was told that the Yankee game tickets would not require a signature so they were sent to my home and I ended up having to pick them up at the Fedex facility because they did require a signature after all. This is extremely inconvenient and unnecessary. I was also told that the season tickets would not require signature this year in which case I don't care if they go to my home or office. However, they have not arrived at either location and I don't know where they are.

 

I called today but the Marlins could not find a tracking number and Fedex couldn't either. I am waiting for someone from the Marlins to call me back but I won't hold my breath. It's just bad customer service. Having different billing and shipping addresses is not a problem for anyone else when you place an order and it shouldn't be for the Marlins either.

 

That's odd... I found my tickets thrown in the middle of my driveway (dog was in the front, so FedEx man didnt want to come past the gate)... no signature needed. Yankees tickets didnt require signature for me either.

They are more likely to leave the package without a signature when you live in a house. I live in a condo.

I have not yet received my season ticket package. They mess this up every time with the exception of last year when I had a good rep who is no longer there. Because the season tickets required a signature I asked that they be sent to my office instead of home address. Somehow this becomes a monumental task. I was told that the Yankee game tickets would not require a signature so they were sent to my home and I ended up having to pick them up at the Fedex facility because they did require a signature after all. This is extremely inconvenient and unnecessary. I was also told that the season tickets would not require signature this year in which case I don't care if they go to my home or office. However, they have not arrived at either location and I don't know where they are.

 

I called today but the Marlins could not find a tracking number and Fedex couldn't either. I am waiting for someone from the Marlins to call me back but I won't hold my breath. It's just bad customer service. Having different billing and shipping addresses is not a problem for anyone else when you place an order and it shouldn't be for the Marlins either.

 

That's odd... I found my tickets thrown in the middle of my driveway (dog was in the front, so FedEx man didnt want to come past the gate)... no signature needed. Yankees tickets didnt require signature for me either.

 

I think it depends on the driver and his familiarity with your address and your neighborhood.

 

But funny you should bring this up, Strike. A friend of mine in Hollywood hasn't recieved his yet. And he didn't last year either. Funniest part is, he has had the same rep while I have had a different one for 3 straight years. And this year I asked for and got his rep because of all the little things he does. Like return phone calls/emails on a timely basis.

 

However...It really dosen't fall directly on the Marlins. The packages are shipped from the printer. Someplace in Canada.

I understand that, Bronco. They also have to deal with the Dolphin Stadium ticket office. The thing is, Chris Huff (who used to be my rep) was very good at following up. Prior to Chris, I always had poor customer service. I didn't even know that I was "rep-less" until I called him one day and then I was told that the accounts would be re-assigned at some point. When a rep leaves someone should be specifically assigned to follow up and communicate with those accounts. I called several times to verify that they had noted the instructions. The difference is getting personal attention/service from someone who cares.

 

In all fairness, I have found a sympathetic contact and will call him tomorrow.

I have not yet received my season ticket package. They mess this up every time with the exception of last year when I had a good rep who is no longer there. Because the season tickets required a signature I asked that they be sent to my office instead of home address. Somehow this becomes a monumental task. I was told that the Yankee game tickets would not require a signature so they were sent to my home and I ended up having to pick them up at the Fedex facility because they did require a signature after all. This is extremely inconvenient and unnecessary. I was also told that the season tickets would not require signature this year in which case I don't care if they go to my home or office. However, they have not arrived at either location and I don't know where they are.

 

I called today but the Marlins could not find a tracking number and Fedex couldn't either. I am waiting for someone from the Marlins to call me back but I won't hold my breath. It's just bad customer service. Having different billing and shipping addresses is not a problem for anyone else when you place an order and it shouldn't be for the Marlins either.

 

That's odd... I found my tickets thrown in the middle of my driveway (dog was in the front, so FedEx man didnt want to come past the gate)... no signature needed. Yankees tickets didnt require signature for me either.

 

I think it depends on the driver and his familiarity with your address and your neighborhood.

 

But funny you should bring this up, Strike. A friend of mine in Hollywood hasn't recieved his yet. And he didn't last year either. Funniest part is, he has had the same rep while I have had a different one for 3 straight years. And this year I asked for and got his rep because of all the little things he does. Like return phone calls/emails on a timely basis.

 

However...It really dosen't fall directly on the Marlins. The packages are shipped from the printer. Someplace in Canada.

I understand that, Bronco. They also have to deal with the Dolphin Stadium ticket office. The thing is, Chris Huff (who used to be my rep) was very good at following up. Prior to Chris, I always had poor customer service. I didn't even know that I was "rep-less" until I called him one day and then I was told that the accounts would be re-assigned at some point. When a rep leaves someone should be specifically assigned to follow up and communicate with those accounts. I called several times to verify that they had noted the instructions. The difference is getting personal attention/service from someone who cares.

 

In all fairness, I have found a sympathetic contact and will call him tomorrow.

 

I agree with you. Chris was also one of my past reps and the only way I found out was through the grapevine. I believe the reps work on at least part commision, so I don't blame any of them for moving on. But it does take a while for someone to be assigned the accounts, for some reason. And there isn't the type of communication during that time that could be considered acceptable. Fortunetly we were lucky enough this year to be on top of it and had others pulling for us to get this rep. Before we even pushed for him, we "interviewed" him at the Holiday Party. And I gotta say, he is the best one we have ever had. He returns all communications within a couple hours and gets right on top of anything we bring up. If you continue to have problems, ask if they will assign John Razu to your account. (Spelling is most likely wrong, but that's how to pronounce it.)