December 12, 20187 yr So, I opened the new package that came yesterday. Everyone should be happy to know - there is a Marlins shirt in the bag. Where's the mural?
December 12, 20187 yr Did you check Twitter? Because I didn't post anything there..... ---- Anyway, jokes aside, it has the same issue, with the red drop shadow missing.
December 12, 20187 yr Clearly the artwork they're using is wrong. I think I'll just send them both back (I hadn't mailed the first one yet in the event I had to send the second too). I know it's a small detail, but it's going to bother me, and I can't unsee it.
December 12, 20187 yr Clearly the artwork they're using is wrong. I think I'll just send them both back (I hadn't mailed the first one yet in the event I had to send the second too). I know it's a small detail, but it's going to bother me, and I can't unsee it. Fair enough. You can always order it again in future if they figure it out anyway.
December 12, 20187 yr Fair enough. You can always order it again in future if they figure it out anyway. Yeah, and I didn't get it on discount, so not like I'm missing out on anything. I did consider going back to the actual team store at the park to see if they have a correct version, but haven't had a chance to yet.
December 12, 20187 yr Author Someone should alert them to this issue. Part of me feels like we're the only Marlins die hard fans who would notice this mistake.
December 12, 20187 yr Someone should alert them to this issue. Part of me feels like we're the only Marlins die hard fans who would notice this mistake. I'm not a fan of yours so I wouldn't notice you anyways
December 12, 20187 yr Someone should alert them to this issue. Part of me feels like we're the only Marlins die hard fans who would notice this mistake. Only if they pay me.
December 12, 20187 yr Someone should alert them to this issue. Part of me feels like we're the only Marlins die hard fans who would notice this mistake. I tried to explain to whomever I talked to (via the live chat feature) when trying to return the first shirt, but they were just like "ok, sorry to hear that, here's what you need to do." Not really concerned about how it was wrong. I agree that we're probably the only ones to notice. I don't know how to contact anyone higher up than a live chat person to explain the error, as I feel like it's not going to go beyond that person that there's an issue.
December 12, 20187 yr Author I tried to explain to whomever I talked to (via the live chat feature) when trying to return the first shirt, but they were just like "ok, sorry to hear that, here's what you need to do." Not really concerned about how it was wrong. I agree that we're probably the only ones to notice. I don't know how to contact anyone higher up than a live chat person to explain the error, as I feel like it's not going to go beyond that person that there's an issue. Yea that's an issue about the people who do regulat customer service. I'd argue it's a major issue from a team perspective. Like seriously what if Jeter realized this? He might demand new shirts be sent to everyone who got the wrong designs. It's an issue as far as incorrect branding and marketing. I know it's just a piece of drop shadow but I also know that there are legal issues in place with this stuff. The style guide... merchandise cannot incorrectly represent team logos and colors etc etc. Majestic is a big enough company that this shouldn't be happening.
December 12, 20187 yr Yea that's an issue about the people who do regulat customer service. I'd argue it's a major issue from a team perspective. Like seriously what if Jeter realized this? He might demand new shirts be sent to everyone who got the wrong designs. It's an issue as far as incorrect branding and marketing. I know it's just a piece of drop shadow but I also know that there are legal issues in place with this stuff. The style guide... merchandise cannot incorrectly represent team logos and colors etc etc. Majestic is a big enough company that this shouldn't be happening. Beyond that/perhaps worse, they'll probably get the ones I'm sending back, and look at it and think "what's wrong with it?"
December 12, 20187 yr I'm guessing when they correct it, the store will be forced to swap it to the new one if you make a stink about it.
December 12, 20187 yr how much discount you guys got the t-shirt for? Nothing. Discounts didn't apply to it.
December 12, 20187 yr Author I got the 35% off discount for cyber Monday on the shirts but then it was cancelled.
December 12, 20187 yr I got the 35% off discount for cyber Monday on the shirts but then it was cancelled. Fight.
December 12, 20187 yr I got the 35% off discount for cyber Monday on the shirts but then it was cancelled. Hm. Ohhh. Maybe because I'm an idiot and ordered it that Wednesday before Thanksgiving hah.
December 12, 20187 yr Hm. Ohhh. Maybe because I'm an idiot and ordered it that Wednesday before Thanksgiving hah. Order wouldve been canceled anyway.
December 12, 20187 yr Order wouldve been canceled anyway. Well, not like I'm happy with what I got anyway (messed up logo).
December 12, 20187 yr Well, not like I'm happy with what I got anyway (messed up logo). Keep it, wear it and then when they list the correct one complain. You'll likely get to keep this one and get the new one. Then this can just be your extra shirt to wear around the house or something.
December 12, 20187 yr Author Lids is gonna honor my cyber Monday code and send me the black jersey! How'd u get that done? Did u contact them?
December 12, 20187 yr Clearly the artwork they're using is wrong. I think I'll just send them both back (I hadn't mailed the first one yet in the event I had to send the second too). I know it's a small detail, but it's going to bother me, and I can't unsee it. Don't send both in the same bag, call and complain and keep them both. If you send them both they might mistake it as having one, or not have the order information for both and they'll never refund everything. I'd call and complain and tell them what type of BS is it, it's a gift and it's garbage. Then tell the the shirt sucks too.
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